AC Shades Return & Refund Policy

We want you to be happy with your AC Shade and we’re always happy to help troubleshoot installation or fitment questions before considering a return.

Order Cancellations

Orders may be canceled for a full refund any time before shipment.

Returns & Refunds

Products may be returned within 30 days of delivery. Please contact us before sending a product back to receive return instructions.

All returns made for reasons other than a confirmed defect, shipping damage, or an incorrect item are subject to an 18% restocking fee. This fee applies whether the product is unopened, opened, assembled, or installed. The restocking fee will be deducted from the product purchase price when the refund is issued.

Customers are responsible for return shipping costs, and original shipping or delivery charges are non-refundable. Returned products must include all parts and components and must be packaged securely. Products that are incomplete, altered, misused, or damaged because of improper return packaging may not qualify for a refund.

Please inspect your order promptly upon delivery. Claims involving visible shipping damage, missing components, or an incorrect product must be reported to us within 48 hours of delivery. The claim must include clear photographs of the product, the affected area, the shipping carton, the shipping label, and the interior packaging. Please retain all original packaging until the claim has been resolved.

If we confirm that the product arrived damaged or that we shipped an incorrect item, the 18% restocking fee will not apply, and we will cover the return shipping costs. Claims submitted after 48 hours may be handled under our standard return policy. This deadline does not apply to defects that could not reasonably have been discovered during the initial inspection or where otherwise required by applicable law.

We are happy to assist with sizing, adjustments, installation questions, and troubleshooting before a return is requested.

Installation / Fitment Support

Before requesting a return, we strongly encourage customers to contact us directly. Many installation, fitment, and wind-related concerns can be resolved quickly with setup adjustments or support.

Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please contact us within 7 days of delivery and we’ll make it right.

Warranty

AC Shade products remain covered under our warranty policy even if minor approved installation reinforcements (such as PVC glue on designated joints) are used.

For support, contact:
support@cooleriscooler.com